FAQ – Pupwell

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Education course

After checkout you will be e-mailed detailed information to access education through Kajabi.

We recommend you download the Kajabi app so your education will be right at your fingertips.

If it's not in your inbox, check your spam/junk. If it's not there either, send us an email to hello@thepupwell.com and we will get it re-sent asap.

Right here! You have a personal username and password that you created when you first purchased your kit or education - if you've forgotten, no worries! Kajabi.com will help you re-set your password.

If you have any further questions, reach out to us anytime hello@thepupwell.com

Shipping

We fulfill all orders in-house, within 2-3 business days.

All customers receive a tracking number. Customers in the USA typically receive their order within 5-7 days.

All orders over $100 ship for free.

All orders under $100 are only $7.

Returns

We have a 30-day return policy.

Which means you have 30 days to decide if you love your product, or return it.

We guarantee products & education you can love & trust!

Shears

Shears dull over time, but also quicker by cutting dirty hair. They may become off balance due to dropping them.

We recommend always washing your dogs hair before using shears, and carefully handling them to prevent dropping. Always store in your Shear Case.

Plan on sharpening your shears at least every 12 months - possibly every 6.

We recommend finding a local shear sharpening company-

There are many online companies such as Sharpen By Mail

We have partnered with the North Salt Saw and Tool as well.

Our Classic Shears are forged of a superior 9c steel that professional grooming shears of made of. Creating the perfect balance - light weight, comfortable to hold & extremely sharp blades.

Each shear is personally tested and sharpened by a 3 generation operated shear sharpening company, here locally in UT. We stand behind the high-quality craftsmanship of our shears

Each of our three shears are designed to work for both right- or left-handed users.

Others

Yes! The Ultimate Grooming Course is a blueprint or all breeds of doodles and long coat breeds.

Yes! Our tools & education are perfect for curly coats!

Yes! Many of our customers own long coat, shedding dogs.

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FAQ